TERMS & CONDITIONS
Vis tours is a Vis tours specialized in Rental and leasing of water transport equipment (with our skipper ONLY), water taxi. We offer travel, health during the time while you are with us on the water.
It is very important that you read our terms and conditions, and that you contact us if anything is unclear. These terms and conditions describe what you are legally entitled to expect from us when you book a trip with us, in addition to your obligations as a customer.
QUESTIONS
For any questions, doubts, or comments regarding our tours, feel free to ask. You can send us an email to infovistours@gmail.com, call us or send a message at +385915582524 (WhatsApp).
We will respond to you as soon as possible.
BOOKING AND PAYMENT OPTIONS
Booking through email, WhatsApp message or phone call is obligatory.
Regarding the payment, we offer 2options:
- You can pay at the day of a rent (CASH ONLY)
- We can send you our account details so that you can make a direct transfer from your financial institution.
The Vis tours is obligated to give the customer advice in choosing the most suitable service, but the customer alone is responsible for his choice. The Vis tours is committed to protecting the customer’s personal information which will not be sold, traded, or rented to any third party.
CHANGES TO RESERVATIONS
Any changes by the customer must be made by e-mail at infovistours@gmail.com, by telephone or by WhatsApp message at +385 915582524.
Vis tours reserves the right to adjust the price according to the changes in the reservation. The boat rental or water taxi depends on the weather forecast and the Vis tours reserves the right to change the date of departure in the case of unfavourable weather conditions. In the case of unfavourable weather conditions, the Vis tours will organise the renting the boat on the next suitable day.
CANCELLATION POLICY
Any cancellation from the customer must be made in written form, by e-mail at infovistours@gmail.com or over the phone on the number +385915582524
A full refund is possible only if WE cancel due to weather conditions.
For a reservation cancelled less than 24 hours prior to departure, the total price of the reservation will be charged.
in the case of a no-show, the total price of the reservation will be charged.
In case the Vis tours has to cancel the tour due to bad weather conditions, the guests will be offered to reschedule the tour, or choose an alternative. In case the offered options are not possible, the Vis tours will issue a full refund.
EQUIPMENT
All our boats are equipped with all the necessary safety equipment (safety gears such as life jackets, first aid equipment etc).
Our skippers are professionals trained for different weather conditions.
On our tours, they are provided with what is needed to get the necessary assistance wherever they are.
HEALTH AND MEDICINE
It is crucial that you notify us if you have any medical problems, use medication, are pregnant, or want to travel with a very small child. Our main goal is to offer top-quality services and we put special attention to safety.
We have the right to refuse the participant to join the trip with us if we feel that the trip is physically and/or mentally demanding for them.
YOUR RESPONSIBILITY
Our guests are responsible for selecting a trip that is suitable according to their interests and abilities. With any questions or uncertainty, feel free to ask.
Also, if you are uncertain about which clothes or equipment to bring with you, feel free to contact us.
We suggest you wear sunglasses, a hat, and sunscreen. You can also bring additional clothes to change into, especially if your tour is before or after the summer season.
For any special needs or requests, we must be notified at the time of booking.
Our guests are also responsible for their own behavior.
The Vis tours is not responsible for any lost, damaged, stolen luggage or belongings during the trip. Lost or stolen luggage is to be reported to our guide or to the relevant police station.
AGE
You must be aged 18 years or older to book a trip. Younger people and children are able to participate in our boat tours, but only when accompanied by an adult or with parental consent.
